Faq Help Center

We understand that purchasing welding machines can be a complex process, and we are here to help make it as easy as possible.

Warranty Program

Kingree welding equipment is designed and tested for professional industrial environments. As a guarantee of high quality, our equipment provides comprehensive after-sales warranty services, including a free warranty period of 12 months and different options for extended warranty periods. 

You can get service and claim your warranty through CONTACT US

If you are a wholesaler looking for information on available shipment methods, we are happy to provide you with more details. Please contact us to discuss your specific needs and to learn more about the shipment options that are available for your orders. Our customer service team is available to answer any questions you may have and to provide you with a customized quote based on your order size, destination, and preferred shipment method.

You can find a different set of consumables for different MIG/MAG equipment at the end of each product’s single product page or simply contact us.

If you have any questions about our return policy and whether free shipping is included, please don’t hesitate to contact us. Our customer service team will be happy to provide you with more details and answer any questions you may have.

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customization

Yes! We can provide customized services according to the customer’s needs, including machine appearance, technical indicators and product parameters like nominal voltage or rated current & etc. Please describe your requirements in detail and contact us.

Our company mainly produces digital pulse gas shielded welding machines, ordinary carbon dioxide welding machines, and AC/DC argon arc welding machines, all of which can be connected with robot arms of various international brands, as long as they provide open source interface.

If you are wondering whether we have a retailer in your country, please feel free to contact us to find out. Our customer service team will be happy to provide you with more information about our retail partnerships and whether there are any retailers in your area that carry our products.

If you have a question that was not addressed in our FAQ section, please don’t hesitate to contact us. Our customer service team is available to assist you with any questions or concerns you may have.

technical & aftersale support

Yes, all of our products meet international quality standards and have received relevant certifications. We have passed ISO certification. We always adhere to the principle of quality first, continuously strengthen quality management and technological innovation.

Yes, you are most welcomed to visit our factory. Our factory is located in Zhuhai City, Guangdong Province, China, and we would be happy to provide you with professional guidance and explanations. Please make an appointment in advance so that we can prepare for your visit.

We usually arrange production according to the customer’s order quantity. If there is stock available, we can also deliver it promptly. The production cycle for general orders depends on the type of product and order quantity, and we will arrange production and delivery as soon as possible. Please contact us if you have special requirements.

We have an experienced after-sales service and technical support team. No matter what problems you encounter during use, we will respond promptly and provide professional technical support and solutions to ensure that your welding equipment always maintains its optimal condition.

We suggest that you appoint your own local logistics representative to handle logistics and customs matters. If you do not have a designated logistics representative, we can assist you in arranging logistics and customs clearance service providers, and any additional expenses incurred will be borne by you.